Shipping policy

We ship to the United States, the United Kingdom, Canada and Australia. We do not ship to any other country, and we cannot forward orders to a third country.

Your item is produced after you order it. Production takes 7 to 14 business days before your order is dispatched. Business days are Monday to Friday and exclude public holidays.

Delivery times after dispatch vary significantly by product and destination, so we do not promise a delivery date and cannot guarantee one. Parcels can also be held by customs, which is outside our control.

If you need an update, email info@adthirtythree.com with your order number and we will tell you where things stand.

We do not provide tracking numbers. Orders are shipped through a number of carriers depending on the destination and the supplier producing your item. If you want to know where your order is, email us and we will check it for you.

Our prices do not include tax or import charges. US sales tax is added at checkout where required.

For the United Kingdom, Canada and Australia, your parcel may be charged import VAT, GST, duty and a handling fee by customs or the carrier. Those charges are your responsibility, are not collected by us, and are not refunded by us. Refusing a parcel to avoid these charges does not create a right to a refund of the shipping cost.

Please check your address carefully, because we start production immediately. If a parcel is returned to us as undeliverable because the address was wrong or incomplete, or because it was refused, we will contact you: we can reship it at your cost, or refund the items minus the original shipping and any return charges.

If your order arrives damaged, email us within 30 days of delivery with photos and we will refund the items. The Returns and Refund Policy explains exactly how that works.