Policies
Returns & refunds
If something isn't right, here is exactly what we will do.
Last updated: 14 November 2026
30 days to return an item
You can return an item within 30 days of delivery if it is unworn, unwashed and still has its original tags. We refund the price you paid for the returned items.
This applies to every item we sell, including made-to-order pieces.
How to start a return
- Email info@adthirtythree.com within 30 days of delivery with your order number and what you want to return.
- We reply within two business days with a return label or the return address.
- We pay the return postage — you do not need to cover it.
- Send the item back within 14 days of receiving our reply, and please do not post anything before you hear from us.
Refunds
- Refunds go back to the original payment method.
- We refund within 7 days of receiving the returned item.
- We do not offer exchanges — return the item for a refund and place a new order for what you want instead.
- For a change-of-mind return we refund the price of the returned items. If the item arrived damaged, wrong or defective, we also refund the original shipping cost.
Damaged, wrong or defective items
Tell us within 30 days of delivery and send photos of the item and the packaging. Once we have seen them we refund the items and the original shipping cost. This applies to international orders as well.
International orders
We do not accept change-of-mind returns from the United Kingdom, Canada or Australia. If an item arrives damaged, wrong or defective, send us photos within 30 days and we refund the items and the original shipping cost.
Import duties, VAT and handling fees charged by customs are not refunded by us.
Changing or cancelling an order
Because every item goes into production straight away, an order cannot be changed or cancelled once it is placed. You can still return it under this policy once it arrives.
Your legal rights
Nothing here reduces the rights you have under the consumer law of your own country. Customers in the United Kingdom and the European Union have a 14-day right to cancel a distance sale; our 30-day policy is longer than that. Australian customers also keep their consumer guarantees, and Canadian customers keep their provincial consumer rights.
Questions about this policy
Write to us and a person will reply — we answer every message within two business days.